Certified Tourism Ambassador Program™
Rochester hospitality leaders have partnered with Mayo Clinic and other community leaders to unite our front-line service representatives not only to serve our visitors, but also to prepare for the future. The Certified Tourism Ambassador Program™ demonstrates our dedication to insure that Rochester is the world's foremost Destination Medical Center with a high level of commitment to our visitors.
The Certified Tourism Ambassador (CTA) Program™ is a nationally recognized certification program for the tourism and hospitality industries. Tours and classes are offered monthly to all community partners involved in the hospitality industry including Mayo Clinic employees, hotels, transportation, restaurants, retail shops and more. The program teaches best practices and ensures that CTAs understand their role in delivering a quality guest experience.
There is a one-time non-refundable, non-transferable application fee of $40 per person a for the four-hour Mayo/City tour and classroom session. There is also an annual $29 renewal fee. The program is designed for everyone including frontline staff, management and executive staff and provides national certification.
Already a Certified Tourism Ambassador ™
If you are currently a Certified Tourism Ambassador, be sure to login to the CTA Network
to record your points and to renew your certification. You will need 50 points to renew annually.