All businesses seeking Experience Accreditation should complete the following steps.

Getting started is easy:

  1. Request access.

    Establish a representative from your business who will be the primary contact for the Experience Accreditation process. The Rochester Convention & Visitors Bureau uses an online extranet to collect application information for your business. If you do not already have a username/password for the partner extranet, email your request for access to

  2. Review application training video.

    The step-by-step instructional video will walk you through how to fill out the Experience Accreditation application. To access the training video, you will need extranet access. Contact for login information. 

  3. Apply online.

    Fill out your business application here. 

  4. Approval

    The Experience Accreditation Oversight Committee will review your application details and confirm your achievement of becoming Experience Accredited.

  5. Spread the word!

    Congratulations on your high achievement. Implement the Experience Accreditation start-up kit.

    All businesses interested in Experience Accreditation must be located within Rochester city limits. Eligible business types include: Transportation (taxi, shuttle service, trolley), Hotels, Retail, and Restaurants.

Accredited Business

Find lists of transportation, hotels, restaurants, and retail businesses that have committed to high-quality standards.

more information